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Michigan Voip
Attorney General Warns Consumers of Voice Over The Internet Technology Limitations
Even forthose companies that do provide 9-1-1 service, it may not be the full service onwhich consumers rely. For example, the landline telephone system automaticallyprovides 9-1-1 operators with the caller's location, while the VoIP service maynot. Landline telephone systems also route 9-1-1 calls through emergency phonelines while VoIP may route these calls to a general call center. Even when theVoIP service includes traditional 9-1-1 access, it may not be automaticallyactivated and consumers must take proactive steps in order to place a 9-1-1 call ... [Read More]
MPSC Asks Michigan Legislature to Amend the Michigan Telecommunications Act to Add Voice over Internet Protocol Consumer Protection Measures
“Michigan residents using Voice over Internet Protocol deserve consumer protections,” said MPSC Chairman J. Peter Lark. “Because the Michigan Telecommunications Act is silent on Voice over Internet Protocol service using the public switched telephone network, customers using this new technology do not have consumer protections that telecommunication customers have. As has already been demonstrated in Michigan and elsewhere, lack of 9-1-1 access using VOIP service is a serious concern. We are asking the Michigan legislature to amend the MTA and put safeguards in place for VOIP customers.” ... [Read More]
MPSC Asks Michigan Legislature to Amend the Michigan Telecommunications Act to Add Voice over Internet Protocol Consumer Protection Measures
“Michigan residents using Voice over Internet Protocol deserve consumer protections,” said MPSC Chairman J. Peter Lark. “Because the Michigan Telecommunications Act is silent on Voice over Internet Protocol service using the public switched telephone network, customers using this new technology do not have consumer protections that telecommunication customers have. As has already been demonstrated in Michigan and elsewhere, lack of 9-1-1 access using VOIP service is a serious concern. We are asking the Michigan legislature to amend the MTA and put safeguards in place for VOIP customers.” ... [Read More]
Recent Consumer Alerts
A new kind of phone service heavily advertised in Michigan offers inexpensive "Voice Over the Internet" telephone calling, also known as "VoIP." VoIP technology allows you to make telephone calls using ... ... [Read More]
Customer Choice
Customers have had choice in long distance service since the break up of AT&T in the mid-1980's. With the passage of the Telecommunications Act in 1996, implemented by the Federal Communications Commission (FCC), most of the rules established in 1984 no longer applied. Congress stressed the promotion of competition in telecommunications service, and many new long distance providers have entered the market. Competition in local provision of telecommunications service is evolving, and new ways of making telephone calls including voice over Internet (VOIP) have emerged. ... [Read More]
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